Billing review, cancellation, and refund terms

Subscriptions and package access can be canceled for future renewal according to the terms shown during checkout or in the relevant agreement. Canceling a subscription stops future renewals but does not automatically refund previously delivered service periods.

Refund requests are reviewed case by case. We may approve a refund where duplicate payment, billing error, failed activation, or service delivery failure is confirmed. We may decline refund requests for completed validation work, consumed scan credits, delivered reports, analyst review, or managed program work already performed, unless required by applicable law.

PTaaS, managed VDP, managed BBP, analyst review, private triage, and custom validation work may involve reserved operational capacity. Refund eligibility for these services depends on the agreed scope, work completed, and cancellation timing.

To request cancellation help or a billing review, email founder@sternsleuth.dev with your workspace email, company name, payment date, and reason for the request.